frequently asked questions

frequently asked questions

Agrichem innovation Inc, products selling in online shop payments are made in USD currency. Can create a discount for products in online store that stocks a full complement of hydroponic nutrients, including organic NPK fertilizer. We carry all types of shop page products necessary for you to be successful at professional agri food production. Whether you are a professional hydroponics gardener or indoor gardening hobbyist, Agrichem Innovation Inc offers unique organic products. 

frequently asked questions
Shipping Policy

Simply put, we are always looking for the most economical,
safest and fastest method of shipping that is available for your order. We ship
via USPS and FedEx, and we arrange specialty carriers for other large orders.

o   Shipping
costs are based on the weight and size of the items as well as the shipping
zone where it is going. This is the same method large companies like UPS and
FedEx use.

o   We ship
to all 50 states and select U.S. territories.

o   If you
require international shipping, and it is not available to you through our
website, we will ship to your freight forwarder’s U.S. domestic address. 

o   Our
Grass Valley team is not able to deliver orders locally.

& Handling Time:

Note on Spring & Fall Seasons:

In times of high seasonal demand, delays can sometimes extend to
+5 business days for processing time, particularly for seasonal plants. 
We increase our warehouse team and extend operations to 7 days per week to
provide you with your order as quickly as possible.


You can review your order details when signing into your
account on our website. When an item ships by USPS or FedEx, you will receive a
shipping confirmation with tracking information addressed to your email account
on record. If you have any questions on your order, please contact our customer
service support team at
Please include your order number, and if possible, send the request from the
email address on record.

 Shipping Rates & Alternatives

Your Order:
 All customer orders shipping via FedEx or USPS, with the
exception of drop-ship orders, will have tracking information. Our system will
automatically generate an email to the email address that is provided with your
order. Please contact us immediately if you think your shipment is lost or if
your shipment arrives damaged.

Your Order:
 When your order arrives, open the package immediately and
inspect the contents against the packing slip; it is especially important to
check viability of living plants immediately. Notify us immediately if there
are any item shortages or damage. Please send photos of the damaged item(s),
packing list and the package. Do not discard any damaged items or shipping
cartons. The shipping company may require an inspection prior to approving any

For truck orders, do not sign for the shipment until you have
confirmed the shipment is complete and has no apparent and/or concealed damage.
If there is a shortage or damage, it must be noted on the proof of delivery, or
we cannot accept responsibility.

Customer Service

When you shop with us, be assured that each product has been reviewed by our staff. We know you want quality products, so we scrutinize every product in our catalog to ensure that it meets our high standards. We are committed to excellent customer service and are happy to assist you.

Customer Service

(804) 500-2942
Monday – Friday, 8:30am – 5:00pm EST

Hallandale Beach / Florida     


Return Policy

We want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen, and you may want to return an item. Because we still have not been able to locate an organic money-growing tree, we do have to set in place some guidelines on what can and cannot be returned. Please take a minute to read through our Return Policy, and contact us toll-free at (804) 500-2942 if you have any questions or need for clarification – we’ll be happy to answer them!


Non-Returnable Items:
Special orders, items shipped directly from the manufacturer (unless the return is pre-approved by the vendor), custom mixes, custom cuts (i.e., greenhouse poly, shade cloth, etc.), nursery plants, bargain items, broken bag items, and beneficial insects are not returnable under any circumstances due to our inability to resell them, or to receive credit from the manufacturer.

Items Covered Under Manufacturer’s Warranty:
For products covered under Manufacturer’s Warranty, replacement (or credit) will be issued once the manufacturer has reviewed the claim and agreed that it is covered under their warranty. Please note that this process generally takes a few days, and some vendors may require that you ship the item back directly to them (for their examination), so please always call us first before returning the item.

frequently asked questions

According to each stage of growth, the plant’s needs, and the amount of the planned harvest.

frequently asked questions

Grow plants effect especially in first grow stage.